The sales team is not getting notifications to login
This article outlines a step-by-step approach to diagnose and resolve notification issues experienced by the sales team in the SWAI app.
The first step in diagnosing notification issues is to ensure that the sales team members have granted permission for Swai to send notifications. Without proper notification permissions, the app will be unable to deliver alerts to users' devices.
It's essential to confirm that each sales team member has logged into the Swai app at least once. Without a successful login, the app won't be able to associate the user with their account, resulting in missed notifications.
Geofencing is a key feature of Swai that allows notifications to be triggered based on a user's location. Ensure that the sales team members are present within the designated geofence area configured in the Swai app settings. If they are outside the geofence, they may not receive relevant notifications.
Sometimes, the Swai app may be terminated or permanently killed in the background, preventing it from delivering notifications. Encourage sales team members to keep the Swai app running in the background and avoid force-closing it to ensure continuous operation.
By following these troubleshooting steps, sales managers and team members can identify and resolve notification issues effectively. Additionally, regular checks and updates to the Swai app settings can help prevent future notification disruptions, enabling the team to stay informed and responsive to sales opportunities on the go.
It's essential to confirm that each sales team member has logged into the Swai app at least once. Without a successful login, the app won't be able to associate the user with their account, resulting in missed notifications.
Geofencing is a key feature of Swai that allows notifications to be triggered based on a user's location. Ensure that the sales team members are present within the designated geofence area configured in the Swai app settings. If they are outside the geofence, they may not receive relevant notifications.
Sometimes, the Swai app may be terminated or permanently killed in the background, preventing it from delivering notifications. Encourage sales team members to keep the Swai app running in the background and avoid force-closing it to ensure continuous operation.
By following these troubleshooting steps, sales managers and team members can identify and resolve notification issues effectively. Additionally, regular checks and updates to the Swai app settings can help prevent future notification disruptions, enabling the team to stay informed and responsive to sales opportunities on the go.